Job Responsibilities:
- Execute data maintenance in static systems such as client and SSI data/account creation, amendment, validation, deactivation, repair and enrichment of records
- Perform root cause analysis and research on process exception, data quality issues etc to support our key internal client who reply on the data we maintain to execute and settle transactions on a timely basis
- Monitor, manage and mitigate data quality breaks, minimizing operational risks issues associated with data maintenance in the production operation
- Proactively understand Customer Account opening/SSI maintenance requests from key internal clients, in a timely and accurate manner.
- Understand the business areas that the group supports and manage workflow based on Customer / Market priority and sensitivities.
- Develop an understanding of the importance of the Data integrity of the function and action all requests with a control based mindset.
- Identify trends / common themes and work with the Line Manager to address those gaps.
- To conduct a review of various control reports and take action as necessary.
- Ensure appropriate handover to other members of the team across region
- Address any ad-hoc queries from internal clients.
- Build relationships with key users in order to foster strong relationship between Reference Data and other areas.
- Participate in various tactical and strategic initiatives involving / impacting Reference Data.
- Identify ways of improving workflow design through changing business and user requirements.
- Develop an understanding of Peripheral areas that rely on Reference Data services – e.g. Credit Risk management, Financial Control etc.
Job Requirements:
- A degree or diploma in a relevant discipline
- Good attention to detail – accuracy, control and timeliness are critical success factors
- Good problem solving & prioritization skills
- Excellent written and Oral communication skills
- Team work - ability to work as part of a team, willing to take on tasks as workflow dictates
- Good time management - ability to prioritize tasks, work under pressure & adhere to deadlines
- Flexible work approach – be willing to operate within shift environment (Shift starts 7am/9am/11am)
- Availability to work a share of Singapore Public Holidays. Time off in lieu will be given for public holidays worked
- Customer Service Focus – must be able to work with our customers to ensure that we have provide a high and consistent standard of service
- Control Orientation – should have an appreciation of importance of segregation of duties and the need to maintain data integrity of static data
