Main Responsibilities:

• Liaises with clients to ensure day-to-day service requirements are met and completed documentation is received by the bank to maintain accounts and effect electronic-banking setups.

Typical Duties:

• Liaises and works with customers and implementation/sales on all documentation that covers new/sub-account opening, account closure, account mandate updates, account amendments, as well as setup on electronic-banking. This involves the provision of guidance to clients and customer visits to provide certification on documentation.
• Ensures timely and efficient implementation of new/amended customer mandates and electronic-banking requirements.
• Arranges and coordinates with other bank branches on electronic-banking account tagging for customers with regional/global requirements.
• Provides day to day support to the service team in relation to transactional and electronic banking enquiries raised by corporate customers.
• Assist the service team on their service review deck preparation. Involves coordinating and working with internal stakeholders and other branches for the information to ensure timely delivery.
• Communicate with customers to update them on transaction status or request information from them.
• Administer and work on efficiencies driven projects or tasks.
• Knowledge of the payment landscape will be an added advantage.

Experience / Requirements:

• Experience in client servicing and client account documentation in the banking industry/ financial institution.
• Experience in systems administration an advantage.
• Meticulous and thorough with follow-ups.

Salary: $3,300 Per Month