CLIENT SERVICES ADMINISTRATOR (CONTRACT)

Job Description

  • Management of the NAV preparation and review process for our fund administration clients which consists of hedge funds, fund of funds and private equity funds
  • Set up and maintenance of fund / investor data on transfer agency system
  • Processing investor transactions (subscriptions, redemptions, transfers, roll ups, etc.) in line with fund governing documents, statutory regulations and bank-wide policies
  • Processing capital calls, distributions and other investor reporting for private equity and real estate fund clients including the tracking of capital call proceeds
  • Dealing with investor queries and liaising with fund managers for investor dealings
  • Ensuring adherence to control framework in line with local regulations and DB Policy
  • Processing fund payments to investors, fund manager and third parties
  • Managing fund closings including interest calculation and rebalancing of investor capital
  • Ensuring waterfall calculations / carried interest are in accordance with fund documents
  • Managing client deliverables including NAV preparation and investor reporting as principal point of contact for fund administration clients.
  • Review and calculation of management fees, performance fees, interest and accruals
  • Liaising with clients, brokers and custodians to address client queries and concerns
  • Adoption, integration and set up of new funds in accordance with prescribed procedures
  • Adhering with internal policies and procedures and ensuring compliance with auditing standard SAS70 II (SOC-1)
  • Managing client audit deliverables including preparation of financial statements, responding to audit queries, completing audit confirmations and other audit requests
  • Performing due diligence checks on new investors in line with Anti-Money Laundering and Counter Terrorist Financing company policies
  • Ensuring compliance with local, jurisdictional and bank-wide AML and KYC standards
  • Working on ad hoc internal projects as required
  • Providing coverage for team members’ deliverables as required
  • Review and understanding fund governing documents for clients to ensure adherence
  • Performing FATCA related checks and procedures
  • Maintenance of fund records and investor files in a complete and organized manner
  • Providing periodic MIS reports and feedback to management team including timely escalation of any operational, legal or compliance issues
  • Assisting in the development of new and existing global client relationships, optimizing service offerings, productivity and profitability

Job Requirements

  • A professional accounting qualification and at least 3 years of proven experience working with alternatives funds at a top tier fund administrator
  • A high level of familiarity with global anti-money laundering and KYC standards
  • A good understanding of fund structures and the fund administration business
  • Strong time management and organizational skills with an attention to detail and a focus on producing accurate work
  • Excellent communication skills (verbal and written) with an aptitude for client service – fluency in Mandarin would be an asset
  • An ability to work under pressure to tight deadlines and willingness to cope with increased workloads at month-end and quarter-end
  • Strong planning and problem-solving skills and are a proven team player
  • An ability to adapt to changing priorities and varied decision-making scenarios
  • A high level of familiarity with fund administration systems and the transfer agency process, preferably experience with HWM Mantra, Advent Geneva and Sungard Investran/DX 
  • Good interpersonal skills to develop working relationships with colleagues, clients, investors and other divisions of the bank and professional intermediaries
  • Excellent computer skills including proficiency using Microsoft Excel and Word

Salary: $6,000 Per Month