Job Summary

• Install, maintain and support end users in all activities related to stand alone PCs, computer workstations, printers and IP telephony system.
• Provide administrative support to the bank’s network, internet connections, office security matters.
• Support the Head in all IT operations and facility management functions.

Job Responsibilities

• Install PC/LAN hardware and software.
• Perform first hand trouble-shooting problems in the LAN platform.
• Assist users in resolving PC / printer / phone / IT related issues.
• Monitor and maintain servers and networks.
• Install and maintain IP telephony system.
• Maintain the server backup system, including offsite storage
• Maintain CCTV system
• Maintain office access card system.
• Provide support to the Disaster Recovery Site and coordinate with users for disaster recovery and BCP drill.
• Provide support in facility management.
• Ensure all procedures established are strictly followed and to adopt changes whenever necessary.
• Process payments for all IT purchases.

Job Specifications

A)      Knowledge, Skill & Attributes

• Familiar with the administration of Microsoft Windows operating system.
• Experience in CISCO products is an advantage.
• Knowledge of Windows Server and Cisco Networking

B)      Academic and Professional Qualification

• Diploma in IT related discipline      

C)      Training and Relevant Experiences

• At least 2 years experience on PC/LAN hardware/software installation and support.
• Experience in level 1 and level 2 IT support.