Job Responsibilities
- Provide Helpdesk support to Singapore and Taipei users
- Provide 1st level technical support for installation, replacement, and update patches, repair of end user equipment’s (laptops, PCs, printers, Blackberry, etc.)
- Installation and support of Office Automated software MSOffice, Lotus Notes Client, Microsoft Outlook etc.
- Maintain the IT inventory (PC, LCD, Printers, Fax, Copier, Mobile etc.)
- Support Universal cabling (RJ45) patching at user’s desk
- Support the telecommunication network (e.g. telephone, fax, mobile, audio and video conferencing)
- Follow up of user requests in tracking system
- Keep documentation and patches up to date, perform administration work
- Assist to monitor/follow up with vendor/contractor(s) on delivery, work activities for both IT & Facilities management
Job Requirements:
- Analytical and Strong Interpersonal communication skillset
- Good Customer-Service oriented mindset
- Independent, Efficient and Innovative
- Proficient Technical knowledge in Microsoft, Domino, Networking products
- Proficient Technical knowledge in Telephony system, Recorder and mobile devices (e.g. Blackberry) management
- Proficient knowledge in IT and Logistics hardware (e.g. Telecommunication, Mobile and Printing devices, Video Conferencing)
- Proficient in Windows Desktop/Laptop Operating systems
- Proficient in Helpdesk and End-User Desktop Support
Experience
- Degree or Diploma in Computer Science, IT, engineering or related disciplines with minimum 3-5 years IT and or Logistics experiences, preferably with prior working experience with MNC
- Hands-on experience in installation & troubleshooting of PC, Printers, Copiers, Fax machines, Blackberry, PABX and video conferencing equipment etc.
- Knowledge in cabling and wiring (RJ45)
- Knowledge in WAN/LAN, VLAN concept
- Proficient in the administration of Microsoft Windows Network, Microsoft Office, Lotus Notes
- Excellent troubleshooting, strong interpersonal and communication skills
